| Network Infrastructure Monitoring |
24x7x365 |
24x7x365 |
24x7x365 |
| Precise Network Preventative Maintenance |
Weekly |
Weekly |
Weekly |
| Comprehensive Reporting: Network Metrics,Security Issues,
Remote & Phone Support Activity, Preventative Maintenance
Logs |
Monthly |
Monthly |
Monthly |
| Network Readiness Review by Engineer |
Quarterly |
Monthly |
Monthly |
| Senior Engineer Visit |
Unlimited |
Quarterly |
Quarterly |
| Online Access to Network Monitoring & Reporting |
4-6 Hours |
Unlimited |
Unlimited |
| Critical Response Time |
1-3 Days |
2-4 Hours |
2-4 Hours |
| Onsite, Remote, and Phone Support |
Not Included |
Next Day |
Next Day |
| Senior Engineer Visit |
Not Included |
Unlimited |
Unlimited |
| Online Access to Network Monitoring & Reporting |
Not Included |
Unlimited |
Unlimited |
| Critical Response Time |
Not Included |
Unlimited |
Unlimited |