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The Florida & Upstate New York IT Experts


We work hard behind the scenes to eliminate IT issues before they cause expensive downtime.

Our mission is to provide enterprise-level IT practices and solutions to the small and medium-sized business sector, with small business prices. Our dedicated staff love seeing our clients succeed. Your success is our success, and as you grow, we grow.

We offer the best IT Professional Services such as Managed IT Services, Outsourced Computer Support, Business Continuity Services, and Technology Consulting.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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FREE IT Assessment ($1,599 Value)

When you just want your IT to work!

There are a lot of IT Companies that you can contact to fix an issue or install a piece of equipment. They might be able to save you from a crisis mode, but they don’t take time to see the big picture.

At Symmetric Engineering Group, we understand what business is all about. We are specialized consultants who provide solutions to everyday challenges. We just happen to fix computers as well, but our specialty is preventing issues before they become a hole in your pocket.  

Are you looking for a partner you can trust with all your IT needs.

Why wait another second?

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      • Who Are We?
      • Refer A Friend
      • It's A Secret!
      • Our Difference
      Florida's IT Support Experts

      It's Nice To Know Who You're Working With, We Get That

      Symmetric Engineering Group understands that making a decision means putting your trust in us. We encourage you to find out more about our IT Company and read testimonials from our many satisfied customers!

      About Symmetric Engineering Group
       

      Refer A Friend To Symmetric Engineering Group!

      Do you know someone who you think my benefit from our IT Services and IT Support? Let us know and we will get in touch with them!

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      Refer a Friend for IT Services
       
      Managed IT Company Secrets

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most IT Support companies really make their money! We will cover the three main types of Managed IT companies and what you can expect out of them.

      Discover What It Is!
       

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO George Lakiotis has written a letter for you to read showing just how dedicated our Full Service IT team is to not only solving problems but your success!

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      Our Dedicated Full Service IT Team
       

      What Our Clients Say

      • Great Business Partner!
        " A National Coding Recruiter"
        I would like to recommend Symmetric Group as a great business partner.  Our Company started April 1st, 2013 and since the launch of our new business we have grown to new heights.  Symmetric Group has been there every step of the way.  Symmetric Group has not only helped us with ordering all the equipment, computers, software, and setup of everything in a office setting  from A to Z but they also have the best IT support team as well with Jemar and Joey.  We appreciate everything you do for us at our company and we recommend them to anyone starting up a company or a company that is established that is looking for IT solutions.  Thank you again for all your support. - Andrew 
      • Five Stars!
        "A National Commercial Cleaning Co."

        We have enjoyed our relationship with Symmetric Group.  Each person we interact with is responsive and knowledgeable.  Simple straight forward answers to our questions are given which is a great help to a "non techie" group!   We thank you again for your service.  Five Stars! - Gail 

      • Very Proactive!
        " A Local Dermatology Practice"

        Symmetric has been providing us IT support for many years.  They successfully manage all of our fast paced medical offices.  Symmetric’s response time for any issues that arise is always quick and issues are resolved in a timely manner and can usually be done remotely which is convenient for all of us.  Symmetric is very proactive in identifying inefficiencies and recommending and implementing changes that improve our systems performance, resiliency and efficiency.  We have no hesitation in warmly recommending them to any business, large or small! – Jenni

      • I Highly Recommend!
        "A Global Lighting Manufacture"

        Four years ago, we had seven domestic offices and warehouses located in five states that were running on independent computer networks, that is, they were without any domain structure.  Thanks to the network engineers at Symmetric Engineering, we are running a secure computer network on a true domain architecture.  We are so pleased with their services that this summer we contracted with Symmetric to host our accounting servers and SQL data servers.  I highly recommend the services of Symmetric Engineering. – Jim 

      • "Extreme Professional"
        "A Local Pain Practice"

        We are so pleased with our business relationship with Symmetric Group. Their company’s customer service is exceptional.  Our service calls and/or emails are answered quickly and to our satisfaction. George is an extreme professional and is shows in his staff. Thank you for your support – Karen 

      • Thanks Symmetric!
        "A Regional Optometry Firm"

        We have partnered with Symmetric for over 5 years in our corporate office as well as our 25 locations throughout Florida and Georgia.   Symmetric has been there from the beginning when we went through the daunting task of inputting our EMR software in all of our stores, as well as doing the complete IT setup at our new locations.   They have been fantastic.  They respond quickly and go above and beyond to help us in any way they can.   They have allowed us to focus on the important work of growing our business and not wasting time on the technical aspect of it.   We highly recommend Symmetric, you will be in good hands…Thanks Symmetric! – Marci

      • They Meet the challenges!
        " A Large Civil & Utility Construction Co."

        Symmetric Group has been able to meet the challenges of our Company's fast growth over the past several years.  They make technology recommendations and manage the all of Company’s IT services seamlessly. I would highly recommend working with them. – Penny 

      Latest Blogs

      Why Managed Services: Data Management

      What Can a Managed Service Provider Do to Assist Your Data Management?

      As we have done throughout this series, let’s compare the experience that a managed service provider delivers to the alternative.

      Cloud Services

      Tom’s business has a lot of data that needs to be stored, and quite a few applications that need to be run, as most businesses do. Tom elects to host his assorted solutions in-house. Jerry’s business also needs these solutions, but Jerry decides to utilize cloud services instead - storing his data and hosting his business-critical applications in the cloud for a monthly fee.

      As a result, Tom is responsible for maintaining the hardware and software, which takes up a lot of his staff’s time and resources (or it doesn’t get done at all, which is dangerous). Furthermore, the infrastructure needed to host his solutions isn’t cheap, so a sizable investment needs to be made to procure it. Tom and his team are then responsible for everything - updating the solutions and securing them. As a result, Tom’s investment quickly becomes more expensive than first anticipated.

      Jerry, on the other hand, reaches out to his managed service provider and is quickly connected to a trustworthy cloud service, leveraging his managed service provider’s professional relationships. Jerry is then able to store his data and host his applications in the space provided by the cloud service, without needing to do anything to maintain it. In exchange, he pays a predictable monthly fee based on his usage, protected by the cloud service’s uptime guarantee. 

      Backup and Disaster Recovery

      Let’s assume that the city in which Tom and Jerry both operate is hit by some natural disaster. The difference in their use (or lack of use) of cloud services via a managed service provider could spell all the difference in how well each company makes it through.

      Take Tom’s company. Since his solutions are all in-house, the disaster could easily wipe them out, leaving him without his data… unless he’s been maintaining an offsite backup. Unfortunately, he has not - he has a copy of his files saved to a network-attached storage device, but nothing else. As a result, the disaster leaves him without any of his data… and his business is in some truly dire straits.

      Jerry, on the other hand, has been using the cloud to host his data and applications. This means that, when the disaster strikes his business, his data isn’t there. Furthermore, his cloud service goes the extra mile and stores his data in multiple places, insulating it from being affected by the same disaster that makes a backup necessary in the first place. This means that Jerry’s data - indeed, the backbone of his business - is safe and sound, able to be recovered as needed.

      Data Warehousing

      Data warehousing is the process of combining seemingly unrelated data into a singular platform to help businesses fuel their business analytics and business intelligence platforms. These platforms are becoming more important by the day, and provide value by providing decision makers a thorough knowledge base.

      This processing, as one would imagine, requires quite a bit of computing power - far more than Tom’s in-house system will be able to muster. Jerry, on the other hand, has his managed service provider to assist him. This gives him a definite advantage. In order to accomplish Jerry’s goals, the managed service provider can adjust his infrastructure to see to this analysis, opening him up to increased business opportunities.

      Don’t Miss the Next Installment in this Series!

      Up next, we’ll be discussing how a managed service provider can assist with IT procurement, so if you still haven’t subscribed, make sure to do so! Of course, Symmetric Engineering Group is available to discuss all of this with you as well, so if you can’t wait, give us a call at (813) 749-0895!

      Learn More

      Why Managed Services: Consulting

      How a Business Can Consult with an MSP

      Be honest with yourself: who do you think is going to have a better handle on what your business needs for optimal success… you, after a few hours of Googling, or a service provider whose business is built upon their ability to deliver this optimization?

      This consulting can take many shapes, and provides different benefits to your business. As we have in other parts of this series, let’s compare two hypothetical businesses to outline the benefits of a managed service provider’s assistance.

      IT Consulting Services

      Shirley manages a business that is experiencing promising growth - promising enough, that enhanced IT solutions are needed to support her operations. Another business owner, Laverne, is also experiencing similar success and growth, and therefore has similar IT needs.

      However, when it comes to selecting these enhanced, improved solutions, the two business owners take very different paths. Shirley decides to try and design her IT upgrades herself, thinking, “How hard could it be?” Alternatively, Laverne realizes that her expertise lies in her business, and not in IT, so she calls in a managed service provider to assist her in developing a technology strategy that allows her to scale her solutions to match demand.

      As a result, Laverne will have the technology solutions that suit her business and allow it to accomplish more. While Shirley may make some lucky guesses and pick the right solutions independently, this is far less likely than if a dedicated professional was advising her.

      Virtual CIO

      A managed service provider can also provide a business with a Chief Information Officer, commonly known as a virtual CIO (as compared to an in-house CIO, which large businesses commonly hire). Since Laverne is leveraging managed services, she is able to access the virtual CIO services that are offered, opening her up to increased efficiency in her IT spending, greater productivity and data management, with a resourceful and responsive representative from the managed service provider working for her.

      Shirley, on the other hand, does not have access to such a resource, and is therefore not provided with these business advantages.

      Business Process Management

      Let’s take our hypothetical situation one step further and assume that both Laverne and Shirley have some inefficiencies in their business processes. After all, even if they’re hypothetical, they’re still only human.

      Shirley can do her best to identify and resolve these inefficiencies as they become apparent, but remember: she’s a business owner, not an IT expert, so there are a lot of signals that she frankly doesn’t know to look for.

      As Laverne has Symmetric Engineering Group on her side, she has a resource that will actively seek out and identify any shortcomings and otherwise optimize her business’ network for her. This leaves Laverne more time to run her business, with better tools to use and a better method of doing do.

      Vendor Management

      Of course, there is no such thing as a store that sells all of a business’ needs - at least, not in a reasonable scale for a business to use. This is why businesses rely on vendors to procure the materials and technology needed for their operations.

      Let’s say that Shirley really does have a good idea of what her business needs, and she has found vendors to serve these needs. However, she also needs to commit time to working with these vendors, making sure orders are placed, invoices are paid, and all the rest.

      Laverne, on the other hand, can entrust her managed service provider to handle her vendors, and be confident that everything that needs to be handled will be. Furthermore, there’s a good chance that the managed service provider will be able to get Laverne a better deal, as they have likely built up a working relationship with their vendors.

      Managed Services Put You in Touch with Your Best Options

      One of the most useful resources in any business is expertise, and that’s something that a managed service provider can deliver. When you’re in need of an IT solution, you can trust a managed service provider like Symmetric Engineering Group to be your advocate when dealing with vendors. As a result, you get what you need, without paying more than you need to.

      We still aren’t finished exploring the benefits of managed services, so don’t miss the rest of this series. If you’d like to learn more about what Symmetric Engineering Group has to offer, reach out to us at (813) 749-0895!

      Learn More

      Why Managed Services: IT Support

      How a Managed Service Provider Provides Support

      If you read the first part of this series, you may remember that we touched upon the many differences between a more traditional service provider’s methodology, and the experience that could be expected when working with a managed service provider.

      You may also remember, specifically, that the managed service provider had a particular advantage over the break/fix approach. Namely, the fact that they didn’t necessarily need to be onsite in order to provide support.

      Remote Support Capabilities and Help Desk Solutions

      Let’s say Abbott is sitting at his workstation when he comes across an issue. Across town, Costello is hard at work for the competition, when he also has a problem with his workstation. The major difference? Abbott’s company utilizes both in-house resources and a managed service provider, while Costello’s has stuck to just an in-house team.

      Let’s assume that both internal IT teams are swamped, and simply can’t get to resolving the issues anytime soon. This puts Costello in a tough spot, as he simply can’t continue with his work until his computer issue is resolved.

      Abbott, on the other hand, also has his managed service provider’s help desk to lean on. All he has to do is submit a ticket, and someone will look into the issue in short order. Abbott is soon contacted by a technician, who asks a few follow-up questions to better understand the issue. The technician decides that he needs to see things for himself, so he remotes into Abbott’s workstation. Having done so, the technician quickly realizes Abbott’s problem, and resolves it right then and there. As a result, Abbott is able to get back to business, the entire ordeal taking up just a few minutes of his day.

      In the meantime, Costello is still waiting for his internal team to get to his issue.

      Onsite Support Services

      What would happen if Abbott’s issue wasn’t something that could be resolved remotely?

      In that case, the managed service provider would send a technician onsite to diagnose the issue. Thanks to the remote work already put in, however, this process can be completed much more quickly because many possibilities have already been ruled out. Abbott is therefore still able to get back to work fairly efficiently.

      In fact, the managed service provider would likely have recommended that a spare workstation be kept in the business, to eliminate even more of the downtime that Abbott experiences. Once the device is booted up, the managed service provider could remotely configure it to Abbott’s needs, allowing him to continue his work while someone is en route to see to the original workstation.

      Costello isn’t quite so lucky. He either waits for his internal IT team to get to his issue, or he calls in another IT provider. Since he has never worked with this provider before, they are completely unfamiliar with his technology - so when a technician gets there, they have to spend a lot of time troubleshooting the issue before it can be resolved. A lot of time, mind you, that Costello still can’t get any work done, and that the company will have to pay him for.

      Managed Services Can Help You Keep Your Business Going

      Time is one of a business’ most scarce resources, and if any of it is wasted, there’s no recovering it. Every moment is therefore valuable, so you can’t afford to wait around for your IT issues to be resolved. Managed service providers like Symmetric Engineering Group are here to ensure that you don’t need to, assisting you in maintaining your crucial technology solutions.

      This is far from the end of how leveraging managed services benefits your business. Keep an eye open for our next post on the subject. In the meantime, don’t hesitate to reach out to us with any questions you have! Give us a call at (813) 749-0895 to talk to one of our experts.

      Learn More

      Know someone who would benefit from Symmetric Engineering Group? Let us know!

      Latest Blog Entry

      Managed services offer businesses an improved means of obtaining and managing the technology they rely on. With data being so important to the modern business, much of this technology is devoted to storing, securing, and leveraging this data. Working with a managed service p...

      Latest News

      SEG Awarded Small Business of the Year Award!

      Symmetric Engineering Group was awarded the Upper Tampa Bay Chamber Small Business of the Year Award for their understanding technical service and support throughout the Tampa Bay area

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