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Tampa Bay: Managed Services

What are IT Managed Services (MS)?

“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24x7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.

What is a Managed Service Provider (MSP)?

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.

What if we already have internal technical IT Support staff?

No problem! Many of our customers have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support.

How would my business benefit from Managed IT Service in Florida?

Major benefits proven with “SEG”’s IT Support & Managed IT Service in Florida include:

  • Reduce Annual IT Costs, up to 30%
  • Reduce HR responsibilities and operational headaches
  • Improve network performance and access
  • Improve employee satisfaction with IT Services and Support
  • Ensure continuity in IT support personnel and structure
  • Receive piece of mind in knowing that true experts are managing your IT environment

What if I have a problem after business hours or over the weekend?

A dedicated IT Support Helpdesk Engineer is on call to assist you and can be reached by filling out our CONTACT from.

How does "SEG" support my business if it is located outside of Florida?

“SEG” currently serves the IT needs of clients in all 50 states. Using remote IT Management Service tools and a help desk call center at its center in Tampa, “SEG” can manage any IT environment anywhere in the country or the world. We currently have clients in Europe and Asia that we have never had to have an onsite visit for. When “on-site” support is needed, “SEG” provides local IT Support through our own staff or established partnerships in our network to fulfill the agreed upon service levels. 90% of the time a remote session fixes our clients issues and we save our environment on pc at a time!

Can you recommend and/or purchase hardware and software products for me?

We can usually meet or beat advertised prices on hardware and software products, and we are always happy to offer unbiased product recommendations.

Our office computers are running slow. Can you help with that?

Absolutely! Making sure your entire IT environment is running efficiently is what we do. And, once we have your systems in top shape, our monitoring and maintenance service will keep it that way! Sign up below for a FREE IT Assessment to get started today!

We’re always losing files and spending hours looking for them. Can you help?

You bet. That’s one of the things we do for our IT Managed Services clients. We can help you to ensure your data turns into information and is used to help you manage your business better!

My internet is down!

Is it really the internet or is it your web browser? Or, is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall?

Why can’t I print?

Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

How can I get more information and get started with your IT Consulting Services?

Just give us a call at (813) 749-0895 and sign up below for your FREE IT Assessment today.

 

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