Business Questions
“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24×7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.
A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.
Great, No Problem! Many of our customers have a designated Internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT Support functions, such as strategic advice, technical projects, second opinions, Advanced IT Security and Advanced Business Application Support. Check out our Co-Managed IT Solutions Page.
We have you covered here, we have dedicated IT Support Engineers who are on call to assist you, know your networks and can be dispatched by calling our after-hours support line at 813.749.0895 or by just filling out our CONTACT Form. Our unlimited Elite Agreement includes this service
“SIG” currently services the IT needs of clients in all 50 states and beyond. Using our best in class remote monitoring tools and a local help desk based in Tampa, we can manage any IT environment anywhere in the country and the world. We Currently have clients in Europe that we have never had an onsite visit for. and if we did, we belong to a network of Managed Service Providers that can help each other as quickly as our local clients receive.
Over the last decade we have built relationships with many large and well-known distributors that offer us the discount to pass on to our clients. We can usually meet or beat advertised prices on hardware, software and we are always happy to offer unbiased product recommendations. We also offer a financing option with a great leasing company that understands the IT industry and it change cycles.
