Frequently Asked Questions

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“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24×7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.

No problem! Many of our customers have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support.

Major benefits proven with “SEG”’s IT Support & Managed IT Service in Florida, Upstate NY or Missouri include:

  • Reduce Annual IT Costs, up to 30%
  • Reduce HR responsibilities and operational headaches
  • Improve network performance and access
  • Improve employee satisfaction with IT Services and Support
  • Ensure continuity in IT support personnel and structure
  • Receive piece of mind in knowing that true experts are managing your IT environment.

A dedicated IT Support Helpdesk Engineer is on call to assist you and can be reached by filling out our CONTACT form.

“SEG” currently serves the IT needs of clients in all 50 states. Using remote IT Management Service tools and a help desk call center at its center in Tampa, “SEG” can manage any IT environment anywhere in the country or the world. We currently have clients in Europe and Asia that we have never had to have an onsite visit for. When “on-site” support is needed, “SEG” provides local IT Support through our own staff or established partnerships in our network to fulfill the agreed upon service levels. 90% of the time a remote session fixes our clients issues and we save our environment on pc at a time!
We can usually meet or beat advertised prices on hardware and software products, and we are always happy to offer unbiased product recommendations.

You bet. That’s one of the things we do for our IT Managed Services clients. We can help you to ensure your data turns into information and is used to help you manage your business better!

Absolutely! Making sure your entire IT environment is running efficiently is what we do. And, once we have your systems in top shape, our monitoring and maintenance service will keep it that way! Sign up below for a FREE IT Assessment to get started today!
Is it really the internet or is it your web browser? Or, is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall?
Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

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FAQ Managed IT Services and Support | Best IT Company

Schedule Your
Free Consultation

Are you exposed to cybersecurity, or technology obsolescence risks? Are their ways to reduce your ongoing Managed IT Support costs or improve business operations?

Managed IT Service Solutions

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