Around the Clock Support Keeps You In the Game



All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role. Regardless of if you do or not, having an additional service monitoring your IT when your department can’t could really benefit your business. Around the clock support keeps you in the game at all times.

Businesses generally fall into two categories: they either have an in-house IT department that handles everyday maintenance and support, or they forego important updates and support in favor of saving money in the long term. Unfortunately, “saving money in the long term” doesn’t really equate out to saving anything, as they might experience frequent issues that make it difficult to get work done. If you add up all the one off IT issues you have had over just the last year, you may find that you would’ve saved time and money using a managed service provider. The more you ignore important maintenance and upgrades, the more likely you are to experience crippling disasters. Some small businesses might not even have the budget required for the minimal IT administration assistance, and it is a dangerous prospect to think they can go without it.

Let’s take a look at another scenario, the one that assumes that your business has an IT department on-premises. Any business that has IT knows that it’s a great for their daily operations, but any administrator or IT worker knows that they have a considerable amount of work to do. When they aren’t answering countless questions asked by a business’ staff, they are working to make operations more efficient and streamlined through the implementation of new solutions. They may not have time to handle their daily tasks as well as deal with other random or unexpected disaster IT issues.

The same can be said for the opposite scenario. If an organization is so focused on the future and improving operations, they might be willing to suffer from temporary issues. How can your business ensure that this kind of innovation is still a driving force without forgoing the kind of IT support needed to keep your employees in proper order?

We hope this blog showed how around the clock support may work well for you. A help desk solution from Symmetric IT Group is one way your business can fill the gap left in the absence of qualified IT technicians in the office, but we can also supplement your current IT resources by applying our IT expert knowledge to current problems. It’s the perfect way to show your employees that you care about both making progress with innovation and the everyday struggles they face. To learn more about implementing a help desk solution, reach out to us at (813) 749-0895 and check out our co-managed IT services page for more information about how we can be a great technology asset to your business. 

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