Communication Tools Your Business Needs to Consider

Communication Tools Your Business Needs to Consider

The software you choose to use for your Florida business largely defines its capabilities of it. When it comes to communications there are some very standard options that you probably already have and then there are some more innovative options that can have significant benefits for your staff. Let’s take a look at some of the standard communications options a business might use and how they can use technology to crank it up a bit.

Standard Communications Tools

Most businesses today give their employees options on how to communicate with other members of the staff, prospects, and customers. Some are typical, while others are a little more advanced and come with larger price tags. A few of the most utilized communications tools for business include:

  • Email
  • Telephone
  • Instant messaging
  • Documents

For most Tampa businesses, communications are split into two categories: Written and Verbal. Most businesses should have systems in place to cover both types of communication. As for written tools the most utilized, by far, is email. It presents you with an accepted and respected way to communicate with almost anyone that you would need to contact. 


Today’s hosted email solutions tend to have a litany of great and useful features that can not only provide a construct to clearly get your message across but also manage incoming and outgoing messages. Most modern business email platforms include the following features:

  • Daily backup of emails
  • Virus protection
  • Encryption
  • Spam filtering
  • Synchronization
  • Push mail
  • Archival

Not only do modern email platforms have features to make the process of sending and managing email easier, but many of them have also started to integrate a fair amount of information security features. A business email system is extremely important and a well-maintained and managed email system can go a long way toward giving an organization a great business tool. We offer top email cybersecurity services should your business decide to increase security.

Instant Messaging

Instant messaging is one of the more utilized written communications tools. Not every instant messaging application is created equal, but for the most part, the convenience and speed of instant messaging can be a benefit for any business. Some hosted email platforms will come equipped with one, while other stand-alone IM platforms are also available. Recently, there has been a big shift in the development of collaboration tools that feature instant messaging as part of a larger platform designed to keep your people on the same page. 


One often-overlooked communication tool your business may have is the ability to provide employees and customers with written resources like pamphlets, white papers, and other documents. Most businesses today want their staff and customers to be as educated as possible and creating a repository of useful information, whether they are in the form of pamphlets, FAQs, or some other useful documents can save time and be very valuable. 

Telephone System

Probably the most important communications platform your company has is its telephone system. The traditional telephone system that you would get through a dedicated telephone provider has some functionality, but if you really want to make strides with your business’ communications platform, consider switching to a VoIP system. VoIP can be hosted onsite or in the cloud and can provide a lot of powerful features that the traditional telephone system simply cannot. 

One of the features you can buy through your VoIP provider is seamless video conferencing. For remote teams, or even extremely busy teams, a powerful video conferencing solution will give you access to a tool that will provide you with integrated options in line with standalone video conferencing tools. This will help you save money and standardize the entire calling experience. We can set you up with VoIP if you’re looking for a provider. Some other VoIP features you can take advantage of include:

  • Automated attendant with advanced call management
  • Caller ID
  • Call queuing 
  • Call following
  • SMS and MMS integration
  • Mobile device integration
  • Analytics 

Get Communication Tools Today

If your business needs help going over your Tampa communications options or if you simply need help getting the platforms you already have to function as you need them to, give the technicians at COMPANYNAME a call today at PHONENUMBER. We can get you the communication tools your business needs today.

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