NOTICE: Our response to COVID-19 | July 2020 Read the update ➜ 

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Coronavirus
COVID-19

Update July 2020

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Symmetric IT Group has been monitoring COVID-19

Symmetric IT Group has been monitoring COVID19 very closely Since March 13th when it was declared a State of Emergency by the United States Government. We began to plan how we would help our current clients work remotely and began doing so immediately. Our team was able to successfully assist clients procure Laptops, Webcams, Remote Access Licenses, Configure VPN’s (one of the safest ways to work remotely) get Microsoft Teams setup for their organization and remotely setup them to continue working safely from home. Our Ticket volume more than doubled and all our systems were tested. We are very proud of our team coming together to help everyone.

Now months later, we are all seeing multiple different states in all very different re-opening phases, but all in some kind of re-opening process. We all know the virus has not vanished and could be making its way back into the spotlight along with all the protesting and large group gatherings that have been happening. Only time will tell where we will be the next 6 months of the year. We have however planned to let our clients, future clients and vendors know where we as a company stand.

Notice to Clients:

Onsite Visits

Onsite visits have now slowly begun – and unless we need to physically be onsite, we will assist clients remotely as much as possible.

New Client Meetings

New client meetings will all be done on Microsoft Teams before we both agree to the second onsite visit to gather network information.

Branded Face Masks

Symmetric IT Group employees have all be equipment with Branded Face Masks to wear at client sites onsite.

KN95 Masks

In addition to Branded Face Masks, they have KN95 Masks if there is a need or if they are between disinfecting their branded masks.

Hand Sanitizer

We have equipped each employee with hand sanitizer with the proper amount of alcohol level that the CDC requires.

Social Distancing

They will all follow the 6ft+ rule for Social Distancing onsite and anywhere else they go.

Anti-Bacterial Wipes

Anti-Bacterial Wipes are given to wipe down surfaces before and after they have work on any device/ area belonging to the Clients.

Hand Washing

Constant Hand Washing with Soap before and after cleaning areas and equipment is a procedure we will follow.
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At Our Office:

  • Our Office entry is locked and can only be opened with a key fob or by one of our employees from the inside. We will be using a thermometer gun to measure each employee and guest coming into our offices.
  • Symmetric IT Group employees have all be equipment with Branded Face Masks to wear at the office when the 6ft+ rule can not be followed or when we have guests in the office.
  • Daily surface cleans with Either an anti-bacterial wipe or spray is requested.
  • We have remained a max 50% staff capacity and when more than 3 employees are in the office, they will be required to all wear masks. We are staggering our schedules so that we remain in communication of who and when employees are in the office.
  • Weekly Office Sanitization of all surfaces, knobs, handles and high traffic touch areas like copiers, fax machine and printers will need to be coordinated to cleaning crew.
  • We are also researching in Medical Grade Air Purifiers for our office common areas.

We honestly hope we are over doing it by following these guidelines, but we would rather be safe than an employee getting sick or getting other sick. This is a hard time for not just COVID19 but our Country and any good we can do; we feel can help everyone. Thank you for your understating.

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Our Offices

Tampa
Florida
12330 Race Track Road
Tampa, Florida 33626
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Phone: (813) 749-0895

Kansas City
Missouri
111 W 10th Street
Kansas City, MO 64105
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Phone: (816) 587-7878
Saratoga Springs
New York
63 Putnam Street
Saratoga Springs, NY 12866
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Phone: (518) 633-5501

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Brandon IT Support, Clearwater IT Services, Dunedin IT Support, Lakeland IT Support, Largo IT Services, Oldsmar IT Services, Palm Harbor IT Support, Pinellas Park IT Services, Riverview IT Support, Safety Harbor IT Service, St Pete IT Support, Tampa IT Services, Tarpon Springs IT Support, Trinity IT Support, Wesley Chapel IT Services, Florida Managed IT Services, and many more.

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Blue Springs MO, Gladstone MO, Kansas City MO, Independence MO, Lee’s Summit MO, Liberty MO, Raytown MO, and many more.

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