A. Information You Provide Directly

• Name, job title, company name
• Email address and phone number
• Business address
• Information submitted via contact forms, webinar registrations, assessments, or service inquiries
• Information provided during sales consultations or onboarding processes

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Cookies and tracking technologies

C. Client & Service-Related Data

In the course of delivering Managed IT Services, Cybersecurity Services, Cloud Services, or related consulting engagements, we may process data on behalf of clients. In such cases, Symmetric acts as a service provider or data processor, and the client remains the data controller.

We use collected information to:

• Provide and deliver IT and cybersecurity services
• Respond to inquiries and service requests
• Schedule consultations and assessments
• Send relevant communications, updates, and thought leadership content
• Improve website performance and user experience
• Comply with legal, regulatory, and contractual obligations
• Protect against security threats, fraud, and unauthorized access

We do not sell personal information.

Where required under applicable law (including GDPR), we process personal data based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance obligations
• Explicit consent (where required)

As a Managed IT and Cybersecurity provider, we implement industry-aligned safeguards to protect data, including:

• Multi-factor authentication (MFA)
• Endpoint detection and response (EDR)
• Network monitoring and logging
• Role-based access controls
• Encryption where appropriate
• Security awareness training

No system is 100% secure; however, we maintain continuous monitoring and improvement practices aligned with modern cybersecurity frameworks.

Our website may contain links to external websites. Symmetric IT Group is not responsible for the privacy practices of third-party sites.

We retain personal information only as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the data and applicable regulations.

If you have questions regarding this Privacy Policy or our data protection practices, please contact:

Symmetric IT Group