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What is a Help Desk?

Help Desk is a team of highly trained technical professionals available to assist in the event of an incident, major event, or any technical service request. These technicians use a wide range of tools to communicate, troubleshoot, manage software, hardware, and applications that are essential to business infrastructure. Help Desk IT Professionals are crucial in providing a wide range of services such as monitoring, design, active support, backup services, voice-over-IP (VoIP), security, and email services.

IT Support Benefits Of Help Desk

A team for your IT Support contributes to streamlining processes, workflow, security of networks, reduction of workload, all while providing a positive experience utilizing technology. By adapting proven processes, a Help Desk Team provides support and minimizes downtime. This kind of support uses analytical skills, customer service, and patience – key components essential to resolving technical issues in an allotted time frame.

Why We Use US-based Support

Local Help Desk support is essential to troubleshooting issues. As a single point of contact, a US-based IT Support Team allows onsite support through dispatching. We are here for whatever IT issues and needs arise at your business!

Remote Service Anytime & Anywhere

Our services guarantee the best IT solutions for your business by troubleshooting for vendor applications, laptops, desktops, printers, and security maintenance. Support is provided through remote tools. Remote access allows technicians to control hardware through internet connectivity. This allows remote service anytime and anywhere. This also helps us assess whether one needs on-site service as well. 

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Locations

Tampa, Florida (HQ)

 813.749.0895

St. Petersburg, Florida

 727.416.0027

Saratoga, New York

518.633.5501

Kansas City, Missouri

 816.587.7878

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