MSP Frequently Asked Questions

Welcome to Symmetric IT Group! We’re here to provide you with professional IT services, reliable solutions, and predictable costs. Continue for answers to your IT security related questions.

Frequently Asked Questions Symmetric IT Group Sees

Yes, technology has allowed all of us to work from home easier and more efficiently, so we are able to offer Remote and Onsite services anywhere in United States, Canada and the UK. Our extensive Managed Services Partner network allows us to utilize our peers to assist with Onsite IT Support anywhere we need. 

We can assist you in making the right decision for your company, not every company is ready or needs to put everything in the cloud. The cloud in reality is just another Server in a data center somewhere in the world with your data and applications on it. Depending on your financial structure, redundancy expectations, the cloud is a big win for some and a big cost for others. 

Managed IT Services is the outsourcing of several key IT Support area, 24/7 Monitoring of Systems, Preventive Maintenance on Servers, Computers and Networking Equipment. Automated Security Patches monitored backups and rolled in with that is Help Desk services for your company to run more efficiently. Companies who have limited resources and do not want to manage their own IT dept can work in Comfort and Security knowing someone is there to help in case something happens with a group of IT professionals ensuring their IT Security is able to handle what today’s cyber criminals attempt to compromise their most valuable information.

Having assisted companies from all industries, geographic area and existing email provider our engineers have gained the expertise to be able to successfully assist in not only moving their email, but helping them take advantage of all the benefits of the Microsoft 365 architecture.  

We are based here, but we are able to offer Remote and Onsite services anywhere in United States, Canada and the UK.

We provide you with steadfast IT support, proven solutions, and cost control. We are here to support you when you need it, regardless of your location.

Our cybersecurity stack includes system audits, layered protection, and managed IT services. We begin with a system audit; conducting a Full Systems Security Audit to find gaps and areas of improvement. We then move on to layered protection; customized Information Security Stack specifically for your business that covers internal and external threats. Our final approach is managed IT services; the least invasive way to organically change your information security protection by letting us take care of the patches, updates, upgrades, installations, and more, for you.

Yes! Symmetric IT Group provides Co-Managed IT Services and Professional IT Services even if you already have an Internal IT group. We are here to help when needed, we are not here to take your jobs. We are here to become an extension of your team and assist in your productivity. Internal IT groups hold the history of your company’s technology, and through Co-Managing we can help with the future of your company’s technology.

Business hours are 8:30-5:30 Mon-Fri.

We understand business in different industries have different hours and do keep an eye on our ticket and helpdesk in case there are any IT emergencies.

Why Trust Symmetric IT Group

Many business leaders are frustrated by the issues, the cost, and the increasing complexity of Technology and IT Support experience they need to keep them running. Symmetric IT Group offers professional Managed IT Services and IT Solutions that identify technology gaps, business and cybersecurity risks, then correct, protect, and proactively monitors systems. Which will create predictable costs, better business operations, and confidence that IT is working for your business.

At Symmetric IT Group we know you want to be a relaxed, confident, and effective business leader with reliable technology support that improves employee productivity. With over 100 years of combined experience, we have extensive expertise in solving these problems for our clients. Our customers trust us based on our track record of reliable and cost-effective IT Support and IT Services.

It breaks our heart when we meet with businesses who are not getting the support they need and feel ignored by their service provider. Our clients deserve technology that works for their business so they can focus on what they do best, serving their customers without having to worry about IT problems.

We relentlessly develop and implement industry best practices, continually train our professionals, and provide our team with the best technology tools in the industry. We’re the best at what we do and our service is unsurpassed. The result is increased productivity, reduced risks, and lower costs, so our customers can concentrate on what they do best, growing their business. All while, knowing their IT systems are in skillful, trustworthy hands.

Grow Your Business Now

Many business leaders are frustrated by the issues, cost, and increasing complexity of IT systems. We offer professional Managed IT Services that identify technology gaps, business and cybersecurity risks, then correct, protect, and proactively monitors systems. So, you have predictable costs, better business operations, and confidence that IT is working for your business.

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