MSP Frequently Asked Questions

Yes, technology has allowed all of us to work from home easier and more efficiently, so we are able to offer Remote and Onsite services anywhere in United States, Canada and the UK. Our extensive Managed Services Partner network allows us to utilize our peers to assist with Onsite IT Support anywhere we need. 

We can assist you in making the right decision for your company, not every company is ready or needs to put everything in the cloud. The cloud in reality is just another Server in a data center somewhere in the world with your data and applications on it. Depending on your financial structure, redundancy expectations, the cloud is a big win for some and a big cost for others. 

Managed IT Services are the outsourcing of several key IT Support areas, 24/7 Monitoring of Systems, Preventive Maintenance on Servers, Computers and Networking Equipment. Automated Security Patches monitor backups and roll in with Help Desk services for your company to run more efficiently. Companies who have limited resources and do not want to manage their own IT department can work in comfort and security knowing someone is there to help in case something happens. With a group of IT professionals ensuring their IT Security, companies are able to handle when today’s cyber criminals attempt to compromise their most valuable information.

Having assisted companies from all industries, geographic area and existing email provider our engineers have gained the expertise to be able to successfully assist in not only moving their email, but helping them take advantage of all the benefits of the Microsoft 365 architecture.  

We are based here, but we are able to offer Remote and Onsite services anywhere in United States, Canada and the UK.

We provide you with steadfast IT support, proven solutions, and cost control. We are here to support you when you need it, regardless of your location.

Our cybersecurity stack includes system audits, layered protection, and managed IT services. We begin with a system audit; conducting a Full Systems Security Audit to find gaps and areas of improvement. We then move on to layered protection; customized Information Security Stack specifically for your business that covers internal and external threats. Our final approach is managed IT services; the least invasive way to organically change your information security protection by letting us take care of the patches, updates, upgrades, installations, and more, for you.

Yes! Symmetric IT Group provides Co-Managed IT Services and Professional IT Services even if you already have an Internal IT group. We are here to help when needed, we are not here to take your jobs. We are here to become an extension of your team and assist in your productivity. Internal IT groups hold the history of your company’s technology, and through Co-Managing we can help with the future of your company’s technology.

Business hours are 8:30-5:30 Mon-Fri.

We understand business in different industries have different hours and do keep an eye on our ticket and Help Desk in case there are any IT emergencies.